The Standards Organisation of Nigeria (SON) has revalidates the capacity of First City Monument Bank (FCMB) to provide best-in-class products and services that always meet consumer and regulatory requirements.
SON, the regulatory body responsible for standardising and regulating the quality of all products in Nigeria, audited and revalidated FCMB’s Quality Management System (QMS), ISO 9001: 2015, certification.
Following a thorough audit and evaluation exercise, which recently covered all departments and branches of the Bank, SON reviewed how FCMB executes its QMS and how well the framework guarantees continuous improvement and operational efficiency to meet customer and stakeholder needs consistently.
It acknowledged that FCMB accomplished full conformity in all aspects of operations and service delivery review, including leadership, policies, processes, and procedures in line with global best practices.
This, it continued, shows that the bank has a strong management team that ensures fact-based decisions drive continuous improvement and has a customer-focused process and culture.
In his reaction, the Managing Director of FCMB, Mrs. Yemisi Edun, described the recertification as another proof of the customer-centric focus of the bank, quality of offerings and overall commitment to best practices.
She expressed: “We are pleased that SON has again validated our Quality Management System,” adding that this revalidation affirms our commitment to continuous improvement and the agile way we conduct business to meet the ever-changing needs of our esteemed customers.
In her words, Edun pledged, “We will continue to live up to our pedigree as an organisation committed to excellence, professionalism, and best practices for the ultimate benefit of our customers and stakeholders.”
The ISO 9001:2015 certification SON awarded FCMB in 2018 is the internationally recognised certification for Quality Management Systems.
The bank is said to have earned the certification for demonstrating excellence in governance, product development and delivery of services that meet customer and regulatory requirements.
Since then, the bank has consistently improved its operations, product, and service offerings to empower and delight Nigerians.
A purpose beyond profit commercial banking institution, First City Monument Bank, a member of FCMB Group Plc, led by Ladi Balogun as Group Chief Executive, has consistently created opportunities for individual and corporate customers to actualise their aspirations.